Here to help.

Contact Recast

Email will@delprincipe.org. Include your account identifier from Settings, your iOS version and a short description of what happened. Never email your photos, API key or recovery code unless a specific, secure process has been arranged.

Create a video

Choose a template, upload a clear photo for every selected character, review the credit estimate and tap Create. Allow the named AI provider to process those selected photos. Follow progress in My Studio. Original source audio is kept when the source includes sound.

Rendering needs attention

Use Check video status to retrieve an interrupted render. This checks the existing request and does not buy another one. Failed renders return Recast credits. If an AI provider rejects the content, choose different permitted content; repeated submissions may be rejected again.

Credits and purchases

Choose a monthly subscription or a one-time credit pack. Monthly credits arrive after each successful payment and roll over. Cancel future renewals in Apple Settings → Apple Account → Subscriptions; unused paid credits remain. The exact cost appears before each generation. A pack may not cover every video, particularly longer or more complex clips. Credits do not expire. Apple manages iOS purchase payments and refunds. Use Restore purchases for a purchase that has not arrived.

Keep your balance when changing phones

Create and save a private recovery code in Settings → Account & recovery. On the new device, enter that code to recover your balance. Recovery invalidates the old session and is one-time use; save a new code afterward. Local photo drafts do not transfer.

Delete your data

Use Settings → Account & recovery → Delete account & data. This also removes unused credits. Deleting a Recast account does not cancel an Apple subscription; cancel through Apple first. Finish or resolve active renders first. Contact the support email above for help with a deletion request.

Recast AI · October 6, 2026 · will@delprincipe.org